servicePolicy - Siam Daikin Sales Co.,Ltd (SDS)

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SERVICE POLICY Daikin Heart Service

PERFECT FEATURES

Promptness

We set a target to deliver fast service and repairs, and to shorten customer wait time as much as possible.

PERFECT FEATURES

Reliability

Our technician team will find the cause of the problem, and then determine guidelines to prevent the cause from occurring again. We define the performance indicator based on a recall, repeat, and repair ratio.

PERFECT FEATURES

Kindness

We require every service department staff member to operate in a good manner, both physically and verbally, when providing services to customers. We train our team of technicians to understand and respect the customer point of view at all times, attentively listen to customers to understand their problems, and find a correct way to provide a service that satisfies customers

SERVICE POLICY Service Policy

Respond to customer within one day.

Finish the repair in the first visit.

Close the job within three days.

Create customer satisfaction.

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